We at Mimaca Skincare sincerely believe in the quality of our products and their originality. We strive for our customers to be completely satisfied with their purchases. If by any reason you are unhappy with your product, please endeavour to contact our support team via email within 30 days of your purchase. In the event that your product is damaged, faulty or your receive the incorrect order, please contact our customer support team within 30 days of purchasing your items. Our return policy is valid for 30 days. If 30 days has passed since your last purchase, unfortunately we cannot offer you a refund or exchange on your product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns on Gift Cards unless otherwise you had received a faulty or damaged gift card. Refunds will only be made via original method of payment and we do not process refunds on purchases made via gift cards.
To complete your return, you will need to send us an email containing
- your full name;
- the address used at checkout;
- the order number;
- list and description of products to be returned; and
- the reason for your return
If the returned item is damaged or not in it's original condition due to errors outside of our fault, a partial refund will be conducted. Reasonable care must be taken when packaging the parcel so that goods are not damaged in transit.
The time frame in which you are to receive a refund on your item/s will depend on when the product is received by us and upon determination that a refund is the solution. Generally refunds can take up to 5 - 10 business days to process.
For more information about our return policy and if you have any questions, please contact us via email at firstname.lastname@example.org
Last update: 01 June 2021